Terms of use

Version 2026-10-29 · effective 29 October 2026

The service. Cofilo helps you buy from international sellers, starting with 1688 sellers in China. We buy the items for you from suppliers selected by Cofilo, and each supplier ships them to the China warehouse of the freight forwarder you give us. Shipping to Cameroon and customs clearance are settled directly between you and your forwarder. By creating your account, you accept these terms and the privacy policy.

Your forwarder. Before paying, save your forwarder in the app: the address of its warehouse in China (in Chinese), the recipient, their phone and your shipping mark or customer code. These details are passed to the seller and their courier for shipping. Check them: a parcel delivered to the address you gave is considered handed to your forwarder.

Payment. You pay for each order with MTN Mobile Money or Orange Money, straight from your number, or with your Cofilo balance. Before every payment, the app shows the total: item prices and the Cofilo fee. The seller’s delivery to your forwarder in China is included in the Cofilo fee. Your order is recorded once your operator confirms the payment, not before. The Cofilo fee is 10% of the item prices, at least 5,000 F per order; the rate goes down to 5% with the number of your bought, not cancelled orders over the last 12 months, and the app shows your rate before every payment. A referred customer gets a welcome discount on the Cofilo fee of their first paid order, under the referral programme’s terms.

Tracking. After the purchase, we send you the courier and tracking number of every parcel a seller ships: give them to your forwarder so they recognise your parcels. Cofilo is responsible for your items until they reach your forwarder’s warehouse, as the courier’s tracking shows; from then on, they are your forwarder’s responsibility. Sellers usually ship within 2 to 5 days of the purchase; we tell you if a shipment is late.

Delivery. Your order is complete when all its parcels have reached your forwarder’s warehouse in China, as the courier’s tracking shows: we notify you. You have nothing to confirm in the app; your forwarder hands you your items outside Cofilo.

If something changes before the purchase. We buy after your payment. If the seller’s price goes up, a small difference (up to 2% of the items, 2,000 F at most) is on us; above that, nothing is bought without your agreement: you accept the new price or the item is refunded. If the price goes down, the difference is refunded to you. If an item or variant is no longer available, you choose another variant at the same price or lower, or a refund of the item.

Cancellation. Until the purchase is made, you can cancel free of charge: everything is refunded, the Cofilo fee included. After the purchase, cancelling is possible only if the seller accepts the return, and before you decide we tell you what cannot be recovered. To cancel before the purchase, tap “Cancel order” on the order: the refund goes straight to your Cofilo balance. After the purchase, contact support from the order.

Claims. An item missing, or not the one ordered: report it from the order once your forwarder has handed you your items, with no deadline, with photos. We work out a replacement or a refund of the item with the seller. A parcel lost or damaged before it reaches your forwarder is refunded (the items concerned). Loss or damage during your forwarder’s transport is settled with them.

Refunds. A refund goes to your Cofilo balance as soon as it is recorded. If you ask support, it is paid within 72 hours to your account’s number or a Mobile Money number you have already paid with, never to another number. The Cofilo fee is refunded when the order is cancelled before the purchase or for a reason on our side; it remains due when the order was delivered to your forwarder or you cancelled it after the purchase. When an item is not bought or is refunded for a reason that has to do with the item (unavailable, a refused price rise, the wrong item, prohibited, lost or damaged before your forwarder), the Cofilo fee on it is refunded too: it is worked out again on the items left, at least 5,000 F while one is left. You can also ask at any time for your balance to be paid out to Mobile Money: contact support.

What we do not buy. We do not buy: counterfeits and replicas (“copy”, “1:1 quality”, fake brands); weapons, ammunition, weapon parts and their replicas; drugs, narcotics and medicines; explosives, fireworks, flammable products, aerosols and pressurised gas; dangerous, corrosive or toxic chemicals; animals, plants, seeds and perishable food; any item whose import or sale is prohibited in Cameroon. Batteries, liquids, cosmetics, perfumes and phones may be refused or handled separately by your forwarder: check with them before ordering. If an item in your order cannot be bought, we refund that item and the Cofilo fee on it (the whole fee if no other item is left in the order). We never get around a restriction with a false declaration.

Account. One account per person, reserved for Cameroonian numbers. You can request account deletion at any time; it is completed once your orders in progress are delivered to your forwarder, your payments are confirmed and your refunds in progress are paid. Your remaining balance is returned manually within 72 hours of the account being fully deleted. No automatic payout is triggered by the deletion request. You can ask support for a copy of your data.

Contact. A question or a problem: contact support in the app, from Help or from the order concerned.